FAQs

GENERAL QUESTIONS

1. What does Need for Success do?

We help small and medium-sized businesses grow by providing web design, branding, consulting, and marketing services powered by strategy and AI tools.

 

2. Who can benefit from your services?

Any business—whether you’re a startup, growing company, or established brand—can benefit from our solutions to increase visibility, sales, and long-term growth.

 

Phone: (866)-257-4210

Email: info@alphaeliteperformance.com

3. How long have you been in business?

We’ve been helping businesses grow for nearly a decade, with proven results across industries.

4. Do you only work with U.S. businesses?

No. While many of our clients are in the USA & Canada, we work with businesses globally.

 

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5. Why choose Need for Success over other agencies?

We’re more than a marketing agency—we’re a growth partner. Our focus is on delivering measurable results through creativity, smart strategy, and cutting-edge tools.

PAYMENT INFORMATION

1. What payment methods do you accept?

We accept credit/debit cards, PayPal, and bank transfers depending on your project and location.

 

2. Do I need to pay upfront?

Yes, most projects require an upfront deposit before work begins, with the balance due upon project milestones or completion.

 

3. Can I pay in installments?

Yes, we offer flexible payment plans for larger projects like websites, branding, and marketing campaigns.

 

4. Are there any hidden fees?

No. We provide transparent pricing and clear proposals so you know exactly what you’re paying for.

5. Do I have to pay monthly fees?

Only for services that require ongoing support, like hosting, SEO, or marketing campaigns. Otherwise, most design projects are one-time payments.

ONLINE ORDERS

1. How can I place an order for a website or service?

You can order directly through our website or contact us for a custom quote tailored to your business needs.

 

2. What happens after I place an order?

Our team will reach out to confirm details, gather requirements, and assign your project manager to get started.

 

3. Can I customize my package?

Absolutely! All packages are flexible and can be customized to match your business goals.

 

5. Do I get updates on my order?

Yes, you’ll receive regular updates and previews so you can give feedback before final delivery.

 

CUSTOMER SUPPORT

1. How can I contact Need for Success for support?

You can reach us via email, phone, or live chat on our website for quick assistance.

 

2. What are your support hours?

We provide support Monday through Saturday, 9 AM – 7 PM (PST), and emergency support for hosting/website downtime issues.

 

3. Do you offer ongoing support after project delivery?

Yes, we provide maintenance, updates, and additional marketing support after your project is completed.

 

4. Will I have a dedicated contact person?

Yes, every client is assigned a project manager or strategist for smooth communication.

 

5. What if I’m not satisfied with the work?

We offer revisions based on your package to ensure you’re fully satisfied with the final results.